Forum Discussion
Repair Irony
Had a recent repair request which was actually just a request to move the satellite dish a few feet to accommodate a landscaping project. First tech that came out dug a new hole but said he did not ...
That the second tech tried to remove the original pole was kind. They aren't required to do this, nor dispose of the pole even if they could have gotten it out of the ground. Their requirement is to install service at the chosen new location, which was accomplished.
You requested that they come out and move the service. They did so. You're required to pay for that work.
The survey site may have been having a certificate issue or some other type of issue that caused this, especially if the service was working normally otherwise.
So why did the first and second tech feel it was part of their job to move it. In fact, that's the whole reason why the first tech did not complete the job in the first place! So it's now not part of the scope of work because they couldn't figure it out?
Sounds about right... Just like Hughesnet promised to deliver internet service in exchange for my money each month. I still owe the money because on HughesNet's end they show my service to be working just fine yet I burn through 90% of my data waiting for an internet page to load or a video to buffer and then time out. BTW it's not my tech abilities or tech itself since I have zero issues with any of it at work or elsewhere besides my house.
I must have over looked ALOT of fine print
So why did the first and second tech feel it was part of their job to move it?
Because relocating the equipment is part of their job.
By the way, were you asked to sign off on the job, and if so, did you?
You will most likely be charged, as according to the subscriber agreement, "Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service." (Part 1.2)
You have complained about the relocation (as is your right as a consumer), but you have not said what redress you expect from the company. You may have noticed that no rep has replied to you; this may mean they are waiting for you to state how you would like them to address the situation.
So "Distinguished Professor IV" "GabeU" said that "That the second tech tried to remove the original pole was Kind." and that they are not required to move it. So then I asked why the first and second tech felt it was part of their job to move it? Which is the whole reason why the first tech did not complete the work, because he was unable to get the pole out!
So then "Distinguished Professor III" "Maratsade" responded to my question "So why did the first and second tech feel it was part of their job to move it?" by saying "Because relocating the equipment is part of their job." Seriously? Can you all get on the same page?
By the way, were you asked to sign off on the job, and if so, did you? No and No
You have complained about the relocation (as is your right as a consumer), but you have not said what redress you expect from the company. You may have noticed that no rep has replied to you; this may mean they are waiting for you to state how you would like them to address the situation. I just do not want to pay for a halfway complete job. Can I dig out that pole with a mass of concrete on the end of it? I'm sure I can and will have to. Can I dispose of it? Sure, I can haul and pay the dump fee. Just don't feel like I should be charged the full service fee for an incomplete job.
Also, I am just bitter that I am locked into a service agreement paying by far more than I ever had for internet service and receiving the absolute worst internet service in return. I would not mind paying the astronomically high bill each month (I knew what the price was when I signed up) if I was getting something in return. What I get in return is terrible internet service that is metered and ends up burning through most all of my data trying to load a webpage or buffering a video usually all before timing out and having to start all over. Yet Hughesnet customer support says "I show you're connected and are receiving great service." Garbage! There is obviously a disconnect.
