icyman61
My suggestion for requesting a sales call review was because of what you stated you were told during that call. Unfortunately, the request here also included unrelated information that muddled the reason for the request. No web pages have anything to do with this sales call review request. So, if I can make a suggestion, here's an example of what a sales call request should be, using your given info and describing the specific reason for the request....
"I'd like to request a sales call review. During that call I was assured that I would receive speeds of between 1 and 3Mbps when I ran out of data, and I'm not getting those speeds. I'm instead getting speeds of around 90Kbps and 180Kbps. When I called about not receiving the speeds I was told I would they said that there was nothing that could be done, as speeds are not guaranteed. Because of this discrepancy I'd like to have the call reviewed."
Also, keep in mind that only the actual call in which the sale was made is recorded and applicable to this review request.