Forum Discussion

Bgleason62's avatar
Bgleason62
Freshman
5 years ago

Sales call review

I would like a rep to do a sales call review on my account. I was told we would have no problems streaming video and all it does and has done from day one is buffer. It takes us 3 hrs to watch an 1 hr...
  • maratsade's avatar
    maratsade
    5 years ago

    Do you have access to CenturyLink?  Even though slower, DSL, being terrestrial, will have minimal latency. Satellite has high latency, so though faster, it will seem slower, so if DSL is available to you, it might be a better option for you. 

     

    In any case, if your sales call is available, the HughesNet reps on this site can pull it and review it to see if the sales person set the proper expectations.  The process can take up to 7 business days, and the rep will send you a private message with the results of the investigation. 

  • Liz's avatar
    Liz
    5 years ago

    Hi Bgleason62,

     

    Thank you for your patience while your sales call request was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Thanks,

    Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Do you have access to CenturyLink?  Even though slower, DSL, being terrestrial, will have minimal latency. Satellite has high latency, so though faster, it will seem slower, so if DSL is available to you, it might be a better option for you. 

 

In any case, if your sales call is available, the HughesNet reps on this site can pull it and review it to see if the sales person set the proper expectations.  The process can take up to 7 business days, and the rep will send you a private message with the results of the investigation.