Forum Discussion

natashaa's avatar
natashaa
Freshman
7 years ago

Sales rep gave false info.. I am past ready to cancel!

I set up my service less than 30 days ago. The connection is trash. Basic phone apps will not load nor will Netflix or anything for that matter on our Roku. I was told upon setting this service up tha...
Early Termination Fee
Amanda's avatar
Amanda
Moderator
7 years ago

Hi natashaa,

 

Thank you for reaching to us here, we will do our best to assist you. I've located your account and request a sales call review for you. As soon as I've received the results I will provide you further information.

 

Thank you,

Amanda

  • natashaa's avatar
    natashaa
    Freshman
    7 years ago
    Have they found my original sales call? It has been over a week since I personally requested it by phone and now you have submitted a request. I need some answers ASAP!
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      These things take time -- show a little patience.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      natashaa

       

      It can take a few working days for call reviews to be completed.  The earliest you may hear something from Amanda is Monday, but it may very well be later than that, as well.  

       

      Edit:  I stand corrected.