Forum Discussion

RebekahWilson's avatar
RebekahWilson
Freshman
9 years ago
Solved

Sales Rep Misinformation

I read a few other posts about people who were misinformed by their sales rep in order to get them to sign up for service. Similarly, I was told that if I am streaming Netflix and Hulu every day, as ...
  • Liz's avatar
    Liz
    9 years ago

    Hi RebekahWilson,

     

    Thank you for your continued patience while your call was reviewed. These are the results from the sales source:

     

    The agent set the expectation with the customer that when the monthly data allotment was expended that the speed would slow down. The agent did not however set the proper expectation as to how much streaming could be done within the customers monthly data allotment. 

     

    This was an agent who quit shortly after finishing training. We will make sure that the new hire groups are properly trained on setting expectations.

     

    I do apologize that we did not properly set expectations for you during the call. Thank you for bringing this to our attention so that we may improve our training. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
9 years ago

gokartergo24

From what I can find, Netflix believes the average adult in their late 20s and older streams about 5 hours a week.  A younger adult in their early 20's will stream 30+ hours a week.

Heck I stream content a LOT, but it doesn't average anywhere near 10 hours a week, have too many other things to do.

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago

gokartergo24

 

I watch Youtube videos fairly often, but with streaming itself I've collectively done maybe 1.5 hour's worth, and most of that was helping someone check their server.  

 

I pretty much don't bother with streaming and have satellite TV for my viewing entertainment.  On the occasion that I did try streaming using my DirecTV Genie it worked well, but I disconnected it right afterward and shortly thereafter performed a factory reset due to the internet connection changing so much.  Even though I was no longer connected it would "remind" me to reconnect any time I performed a search of any kind.  It was driving me absolutely bonkers.  The reset got it back to normal, though I lost everything on my DVR and I had to change all the settings back to where I had them before.  Still, it was worth it to stop those constant reconnect reminders and have my search feature back to normal.