Forum Discussion
Sales Rep Misinformation
Hi RebekahWilson,
Thank you for your continued patience while your call was reviewed. These are the results from the sales source:
The agent set the expectation with the customer that when the monthly data allotment was expended that the speed would slow down. The agent did not however set the proper expectation as to how much streaming could be done within the customers monthly data allotment.
This was an agent who quit shortly after finishing training. We will make sure that the new hire groups are properly trained on setting expectations.
I do apologize that we did not properly set expectations for you during the call. Thank you for bringing this to our attention so that we may improve our training. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
...not going to get onto that debate about brains evolving, there are plenty of scientific studies that disagree with your ADHD statement. Plenty actually link obesity and ADHD to the fact that DHT is still in the environment.
That aside, data is data. You stated that a sales rep said 20GB would be enough, which, it is enough for an average adult that streams. You also stated the following...
- especially if they don't have unlimited data on their phone plans.
- Granted, I do a lot of streaming on my cellular network
That leads me to believe, that you know how much you can typically do on a connection with a certain amount of data available.
As far as speeds are concerned, speedtests over wifi are not acceptable, as there are too many variables present that can impact wireless performance such as the following...
- Under Performing Wireless Devices
- Poor wireless driver support from the manufacture
- Signal interference from nearby devices, anything can cause interference, from other electronic devices in the area, to thin plywood walls.
- Distance from device A to device B. Closer isn't always better.
The fact is, unless one can control ALL variables at ALL times on wireless enabled devices, which they can't, then Hughesnet can not accept speedtest results using those devices.
