Seems kind of like extortion to me
Hi, first of all, my service got shut off after 10 days of nonpayment, thats absurd. Second of all, I went online to pay it yesterday and was told I owed $59.03 to make my balance current. I paid...
Forum Discussion
Good morning Rezz540,
I see it's your first post here, so welcome to the community! I can certainly look into this for you. If one is on autopay and we aren't able to collect payment on the due date, yes we will suspend service until payment is submitted. There will be plenty of notices and reminders, however, before that point is reached.
I apologize for our rep only taking around $60 when your May bill's amount due was actually $91.51. We set the wrong expectation, so I understand your frustration when you learned that more than $60 was due.
Moving forward, you can view your bill online and see the breakdown of what's owed to prevent any surprises. Here's a guide on viewing and understanding your bill.
Since you upgraded to the 30 GB plan, there were prorated adjustments on your latest bill, but your typical monthly bill should be around $91 with your 30 GB plan fee ($75), lease fee ($15), and tax, as long as there aren't any additional purchases.
Hope that clears things up!
Thanks,
Liz
