Forum Discussion

John Malachowsk's avatar
John Malachowsk
Freshman
5 years ago

I can't seem to send any emails

I haven't been able to send out any emails for about 2 weeks.

I have tried different settings and different e-mail clients.

I have tried two different email

I am using outlook and trying out email client.

I get the following message from Outlook 2016:

 

 

Email issue
Performance
  • John Malachowsk's avatar
    John Malachowsk
    5 years ago

    Thanks to all who helped.

     

    What finally worked was a combination:

    Incoming:

    mail.hughes.net

    SSL/TLS

    Port 995

     

    Outgoing:

    smtp.hughes.net

    Auto

    Port 587

     

    Thanks to all that assisted me.

     

    John

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Have you tried 

     

    Clearing history, cache, cookies on your browser?

    Changing the settings as per this post?

     

    John Malachowsk wrote:

    I haven't been able to send out any emails for about 2 weeks.

    I have tried different settings and different e-mail clients.

    I have tried two different email

    I am using outlook and trying out email client.

    I get the following message from Outlook 2016:

     

     

     

     

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Good morning John,

         

        In addition, if you're using POP, try this: IMAP / POP: http://email.hughes.net port 143

         

         

         

        Thanks,

        Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hello John,

     

    Thanks for reaching out, I can help you with your e-mail concerns. Let's try these steps first to see if the issue clears up:  

     

    Go ahead and please clear your browser's cache and cookies, then see if the issue persists. For your convenience, here's how to clear your cache.  

     

    If you still can't send after clearing the cache, reset your HughesNet password and try again. You can reset your password by logging out of MyHughesNet, then clicking the "Forgot Password?" link on the login screen.

     

    Still can't send mail? Then let's check your e-mail client's settings. Please ensure these are in your client settings:

     

    Outbound Server: email.hughes.net

    Port 587

    Try with SSL Authentication required

     

    Are you able to send after the settings update? 

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz