Service cannot support Work From Home requirements

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Ladytypesetter wrote:

Since my employer mandated that all office staff follow guidelines to self-isolate as a result of the COVID-19 pandemic, I needed to transfer my workstation to my home office on Friday, March 20, 2020.

 

Alas, because I was having ping rates in the 800's and data speeds in the 1.8 Mbps or less range, I found it impossible to fulfill my work requirements on the Hughesnet service. Even with priority being given to business applications, I was unable to join mandatory office Zoom meetings, access Office365, or connect to Dropbox.

 

Therefore, as a result, I changed service provider to a different local solution. As of this afternoon, the Hughesnet modem was disconnected and the new service installed. I'm pleased to report a significant increase in speeds, and I can now fulfill my obligations to my employer.

 

I wish to cancel my service and hope that the company will consider waiving the early termination fee because they were unable to provide a satisfactory product in order to allow continuity of business. I realize this is a stretch, but since I've been a customer for several years, I think it fair.

 

My account is DSS34017039 so if this is not waived, I need to know the termination fee, because my employer has offered to pay any expenses related to changing service.

 

Thank you for your assistance.

---