Hello Expressstop,
I'm glad you found the community, thank you for posting. I pulled up your account to investigate further and see you have an enterprise account (SME). Let me escalate to our enterprise department here at corporate to have your sales call reviewed to ensure the right expectations were set.
I'll post back once I get the results. Your patience and understanding are much appreciated.
Hi Expressstop,
Looks like our corporate office has received your complaint letter and are already working on it. Your complaint will be addressed within 30 days.
Your patience and understanding are much appreciated.
