They are not in breach of contract if they can demonstrate that everything works well when they run site diagnostics. They will work with you to maximise your side of the equation before they will consider a reduction in ETF.
Hughesnet reps on the site may require speed tests before looking into your issue, and they will require the protocol described here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Of course, a Hughesnet rep on the site may tell you different, depending on a multitude of variables.
They haven't been able to do it and they want to bill me $125 to have a tech come out.
You wrote that the system tells you everything is working. The mods here may run a diagnostic and find the same, so they may want you to troubleshoot your side of things. If they do want you to troubleshoot, you will need to follow the protocol described in the link I posted earlier. From what I've seen here, they're happy to work with us subscribers, but we often need to do some troubleshooting on our end, especially if things look great from their end.
The tech help you get on this site will be higher level than what you can get from chat or phone, so doing the required troubleshooting may pay off. I suggest you read the article and follow the steps.
Good morning Njustice321,
I see it's your first post here, so welcome to the community! I see your account has already been terminated, so I'm unable to do any diagnostics on the system. Sorry to see you go before we could have worked together to address your speed concerns. Good luck with your future ISP.
