They haven't been able to do it and they want to bill me $125 to have a tech come out.
You wrote that the system tells you everything is working. The mods here may run a diagnostic and find the same, so they may want you to troubleshoot your side of things. If they do want you to troubleshoot, you will need to follow the protocol described in the link I posted earlier. From what I've seen here, they're happy to work with us subscribers, but we often need to do some troubleshooting on our end, especially if things look great from their end.
The tech help you get on this site will be higher level than what you can get from chat or phone, so doing the required troubleshooting may pay off. I suggest you read the article and follow the steps.
