Speeds were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!
I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as g...
That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information!
That's very unfortunate, as one of the things the reps will need to do before they even begin to consider anything regarding the ETF is run remote diagnostics, as well as troubleshoot your system, as alluded to by maratsade, and with the dish being "on the ground" they aren't going to be able to do that. And it's not as simple as putting the dish back on the pole, as it needs to be precisely aimed, which you can't do.
While I understand your anger, your rash actions in removing the dish may now cause additional problems.
"While I understand your anger, your rash actions in removing the dish may now cause additional problems. "
And likely more expense as well.
EDIT:
Unless you have purchased your Equipment from Hughes, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty. You shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service. You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement.
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were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!","id":"message:110926","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:81773"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:110926"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110926"},"body@stripHtml({\"truncateLength\":200})":" I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as g...","body@stringLength":"1459","rawBody":"
I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as good as it gets and they stated the HughesNet is not truthful with customers about what to expect.
HughesNet tried to get me to pay $125 for the tech call to which I refused. They finally agreed to pay for the tech call. Now I have had it. No time of day or night seem to impact the speeds of the service significantly. If I have date (I know I have an alotment and I know how to check my current amount of date remaining) or if I do not it doesn't matter. Forget streaming a video of any kind! Forget making a reliable call with the phone service! Now they will not waive the early termination fee!
HughesNet is in breach of contract as they are not providing the service as described and advertised! When one party breaches a contract the agreement is void.
*When I called in to cancel my service the automated voice said \"hold on while we check your system\". It came back with \"everything is working properly\". That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information!
I have had Gen 5 since Aug, 2018 and it has been awful the entire time. I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as good as it gets and they stated the HughesNet is not truthful with customers about what to expect.
HughesNet tried to get me to pay $125 for the tech call to which I refused. They finally agreed to pay for the tech call. Now I have had it. No time of day or night seem to impact the speeds of the service significantly. If I have date (I know I have an alotment and I know how to check my current amount of date remaining) or if I do not it doesn't matter. Forget streaming a video of any kind! Forget making a reliable call with the phone service! Now they will not waive the early termination fee!
HughesNet is in breach of contract as they are not providing the service as described and advertised! When one party breaches a contract the agreement is void.
*When I called in to cancel my service the automated voice said \"hold on while we check your system\". It came back with \"everything is working properly\". That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information!
I want out and I'm not going to pay a ETF!
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That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information!
That's very unfortunate, as one of the things the reps will need to do before they even begin to consider anything regarding the ETF is run remote diagnostics, as well as troubleshoot your system, as alluded to by maratsade, and with the dish being \"on the ground\" they aren't going to be able to do that. And it's not as simple as putting the dish back on the pole, as it needs to be precisely aimed, which you can't do.
While I understand your anger, your rash actions in removing the dish may now cause additional problems.
","body@stringLength":"1042","rawBody":"
wrote:
That is funny considering the dish is on the ground and the modem has been disconnected for over one week. Again, they misrepresent information!
That's very unfortunate, as one of the things the reps will need to do before they even begin to consider anything regarding the ETF is run remote diagnostics, as well as troubleshoot your system, as alluded to by maratsade, and with the dish being \"on the ground\" they aren't going to be able to do that. And it's not as simple as putting the dish back on the pole, as it needs to be precisely aimed, which you can't do.
While I understand your anger, your rash actions in removing the dish may now cause additional problems.
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Speeds were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!","moderationData":{"__ref":"ModerationData:moderation_data:110949"},"body":"
\"While I understand your anger, your rash actions in removing the dish may now cause additional problems. \"
And likely more expense as well.
EDIT:
Unless you have purchased your Equipment from Hughes, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty. You shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service. You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement.
\"While I understand your anger, your rash actions in removing the dish may now cause additional problems. \"
And likely more expense as well.
EDIT:
Unless you have purchased your Equipment from Hughes, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty. You shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service. You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement.
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