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Njustice321
Spectator
7 years ago

Speeds were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!

I have had Gen 5 since Aug, 2018 and it has been awful the entire time.  I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as g...
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were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!","id":"message:110926","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:81773"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:110926"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110926"},"body@stripHtml({\"truncateLength\":200})":" I have had Gen 5 since Aug, 2018 and it has been awful the entire time.  I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as g...","body@stringLength":"1459","rawBody":"

I have had Gen 5 since Aug, 2018 and it has been awful the entire time.  I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as good as it gets and they stated the HughesNet is not truthful with customers about what to expect. 

 

HughesNet tried to get me to pay $125 for the tech call to which I refused.  They finally agreed to pay for the tech call.  Now I have had it.  No time of day or night seem to impact the speeds of the service significantly.  If I have date (I know I have an alotment and I know how to check my current amount of date remaining) or if I do not it doesn't matter.  Forget streaming a video of any kind! Forget making a reliable call with the phone service!  Now they will not waive the early termination fee!

 

HughesNet is in breach of contract as they are not providing the service as described and advertised!  When one party breaches a contract the agreement is void.

 

*When I called in to cancel my service the automated voice said \"hold on while we check your system\".  It came back with \"everything is working properly\".  That is funny considering the dish is on the ground and the modem has been disconnected for over one week.  Again, they misrepresent information!

 

I want out and I'm not going to pay a ETF! 

","kudosSumWeight":2,"postTime":"2019-03-20T14:25:46.833-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110926_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5282},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have had Gen 5 since Aug, 2018 and it has been awful the entire time.  I've had tech support on-site at my home to trouble shoot and one time they got 12Mbps for a few seconds and said that is as good as it gets and they stated the HughesNet is not truthful with customers about what to expect. 

 

HughesNet tried to get me to pay $125 for the tech call to which I refused.  They finally agreed to pay for the tech call.  Now I have had it.  No time of day or night seem to impact the speeds of the service significantly.  If I have date (I know I have an alotment and I know how to check my current amount of date remaining) or if I do not it doesn't matter.  Forget streaming a video of any kind! Forget making a reliable call with the phone service!  Now they will not waive the early termination fee!

 

HughesNet is in breach of contract as they are not providing the service as described and advertised!  When one party breaches a contract the agreement is void.

 

*When I called in to cancel my service the automated voice said \"hold on while we check your system\".  It came back with \"everything is working properly\".  That is funny considering the dish is on the ground and the modem has been disconnected for over one week.  Again, they misrepresent information!

 

I want out and I'm not going to pay a ETF! 

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from day one i have had nothing but problems.......then when i pay with a credit card they turn it into auto pay with out authorization...and just keep taking money out of my account even though i told them to stop....had to turn off credit card...no other way....LOUSY SERVICE....I HATE THEM

","body@stringLength":"299","rawBody":"

from day one i have had nothing but problems.......then when i pay with a credit card they turn it into auto pay with out authorization...and just keep taking money out of my account even though i told them to stop....had to turn off credit card...no other way....LOUSY SERVICE....I HATE THEM

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Speeds were horribly misrepresented. Network traffic makes 25Mbps as promised a joke!","moderationData":{"__ref":"ModerationData:moderation_data:110992"},"body":"

You did authorise them to charge your credit card.  It's in the subscriber agreement that you accepted when you subscribed to the service and had the equipment installed.  These are equivalent to a signature on paper, and you are legally bound by this agreement.  

 

1.4 METHOD OF PAYMENT.

Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.

http://legal.hughes.com/SubAgree-03-16-17.cfm

 

The Hughesnet reps here on this site are always willing to look into problems and to work with subscribers to fix issues so as to hold up their part of the subscriber agreement.  You may want to start your own fresh thread under Tech Support. Just click the \"Start a topic\" button and explain what issues you are having with the system.  You can also pay the ETF and go, but why not try to work towards a solution first?  The reps on this site have a direct pipeline to the engineers and have often fixed or at least considerably improved issues for many subscribers. 

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You did authorise them to charge your credit card.  It's in the subscriber agreement that you accepted when you subscribed to the service and had the equipment installed.  These are equivalent to a signature on paper, and you are legally bound by this agreement.  

 

1.4 METHOD OF PAYMENT.

Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.

http://legal.hughes.com/SubAgree-03-16-17.cfm

 

The Hughesnet reps here on this site are always willing to look into problems and to work with subscribers to fix issues so as to hold up their part of the subscriber agreement.  You may want to start your own fresh thread under Tech Support. Just click the \"Start a topic\" button and explain what issues you are having with the system.  You can also pay the ETF and go, but why not try to work towards a solution first?  The reps on this site have a direct pipeline to the engineers and have often fixed or at least considerably improved issues for many subscribers. 

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tomandkarma wrote:

from day one i have had nothing but problems.......then when i pay with a credit card they turn it into auto pay with out authorization...and just keep taking money out of my account even though i told them to stop....had to turn off credit card...no other way....LOUSY SERVICE....I HATE THEM


You can use the \"View/Pay Bill Without Logging In\" option on the HughesNet MyAccount site if you make manual payments.  As long as you don't tick the box to save the info for future payments you should be fine.  Been using it for a long time now.  Never had any money take out of my account, other than what I manually paid.

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 wrote:

from day one i have had nothing but problems.......then when i pay with a credit card they turn it into auto pay with out authorization...and just keep taking money out of my account even though i told them to stop....had to turn off credit card...no other way....LOUSY SERVICE....I HATE THEM


You can use the \"View/Pay Bill Without Logging In\" option on the HughesNet MyAccount site if you make manual payments.  As long as you don't tick the box to save the info for future payments you should be fine.  Been using it for a long time now.  Never had any money take out of my account, other than what I manually paid.

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