from day one i have had nothing but problems.......then when i pay with a credit card they turn it into auto pay with out authorization...and just keep taking money out of my account even though i told them to stop....had to turn off credit card...no other way....LOUSY SERVICE....I HATE THEM
You did authorise them to charge your credit card. It's in the subscriber agreement that you accepted when you subscribed to the service and had the equipment installed. These are equivalent to a signature on paper, and you are legally bound by this agreement.
1.4 METHOD OF PAYMENT.
Except where additional methods of payment are specifically required or permitted under applicable law or regulation, or where Hughes explicitly and in advance permits another method of payment, you agree that you will provide a major credit or charge card (i.e., MasterCard, Visa, American Express, or Discover) that Hughes may charge for all Service fees or other amounts payable under this Agreement (including Early Termination Fees and Unreturned Equipment Fees). You hereby authorize automatic credit or charge card billing by Hughes for all such charges. You further agree that the charges described above will be billed to the credit or charge card that you have provided when you applied for the Service.
http://legal.hughes.com/SubAgree-03-16-17.cfm
The Hughesnet reps here on this site are always willing to look into problems and to work with subscribers to fix issues so as to hold up their part of the subscriber agreement. You may want to start your own fresh thread under Tech Support. Just click the "Start a topic" button and explain what issues you are having with the system. You can also pay the ETF and go, but why not try to work towards a solution first? The reps on this site have a direct pipeline to the engineers and have often fixed or at least considerably improved issues for many subscribers.
tomandkarma wrote:from day one i have had nothing but problems.......then when i pay with a credit card they turn it into auto pay with out authorization...and just keep taking money out of my account even though i told them to stop....had to turn off credit card...no other way....LOUSY SERVICE....I HATE THEM
You can use the "View/Pay Bill Without Logging In" option on the HughesNet MyAccount site if you make manual payments. As long as you don't tick the box to save the info for future payments you should be fine. Been using it for a long time now. Never had any money take out of my account, other than what I manually paid.
