Forum Discussion

Tgilbe8's avatar
Tgilbe8
New Member
7 years ago

Taking money before due date

My bill was not due until 12/8 but the money was taken out of my checking account on 11/28. A week before the bill was due! Not cool! Very angry
Something happen here agree there are very so in a rush gonna lues there company breaking there nects for who viasat yes there are much better
  • Hardy's avatar
    Hardy
    7 years ago

    Hello Tgilbe8,
    Thank you for reaching out to us. I see you are new to the community, so welcome! I am sorry to hear you were not expecting your payment to be taken out until 12/8. While the due date reflects 12/8, when you are on autopay it does debit from your account on the date the bill is generated, which was 11/28. The due date is the grace period in which the payment needs to be made, in case there are any issues with processing the payment when the bill generates. I see from your account that you have switched to invoice billing. This will alleviate payment being taken out, as you will need to manually make the payments. If you should choose to switch back to auto pay just remember that the payment will process on the day your bill generates, on the 28th of each month. This will also save you $5 a month by switching from invoice billing to auto pay. If you have any other questions or concerns, please do not hesitate to reach out to us. Thanks - *Felicia*
     

maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

Is this the first time this has happened to you, or the first time you have noticed?  They take the money before the due date -- you may want to plan for it so you will have the money available.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Tgilbe8 wrote:
My bill was not due until 12/8 but the money was taken out of my checking account on 11/28. A week before the bill was due! Not cool! Very angry

 

  • MarkJFine's avatar
    MarkJFine
    Professor
    7 years ago

    This is nothing new. Verizon does this as well...

     

    Many companies do this with direct bank account payments because some don't remit for a 3-7 day period until the electronic 'pending' clears.

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Hello Tgilbe8,
    Thank you for reaching out to us. I see you are new to the community, so welcome! I am sorry to hear you were not expecting your payment to be taken out until 12/8. While the due date reflects 12/8, when you are on autopay it does debit from your account on the date the bill is generated, which was 11/28. The due date is the grace period in which the payment needs to be made, in case there are any issues with processing the payment when the bill generates. I see from your account that you have switched to invoice billing. This will alleviate payment being taken out, as you will need to manually make the payments. If you should choose to switch back to auto pay just remember that the payment will process on the day your bill generates, on the 28th of each month. This will also save you $5 a month by switching from invoice billing to auto pay. If you have any other questions or concerns, please do not hesitate to reach out to us. Thanks - *Felicia*