Forum Discussion
Termination fee for account I didn't know I had
OK, here is my story. My sister Susan Roebuck initiated a contract with HughesNet Feb 13 2013 . She moved away and suspended the contract for 7 months. I then moved to the house where said servic...
Hi Betsy,
Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
This is only concerning certain information in your post (a rep will have to help you with your actual issue)....
You shoud edit out all of those DSS numbers you posted. Those are account numbers, and you should NEVER post account numbers on a public site. The reps will be able to find your account by your community name and they will PM you if they need any sensitive info like account numbers. Again, though, you should edit those DSS numbers out, which you can do by clicking on the three dots on the upper right of the post and select Edit Post (or whatever it says). Case numbers are fine, as they contain no sensitive info.
Edit: Sorry for the multiple reply notifications. I edited a few things in my reply and it sends a reply notification each time a post is edited.
Hi Betsy,
Thanks for posting and welcome to the community! I appreciate you taking the time to explain the situation in detail. I've edited your post to remove the SANs because, as Gabe mentioned, account numbers are sensitive information, like your phone number and home address, and should not be posted publicly.
I have both SANs you shared, please allow me some time to investigate the accounts and case notes. I will likely send you a private message with an update or additional questions. You can check your private messages by clicking the envelope icon in the top right corner of the community page.
Your patience and understanding are much appreciated.
Hi Betsy,
Thank you for your patience while your case is being investigated. I'm letting our installations group here at corporate know of your experience, and I wanted to clarify something:
You said, "if I wanted it I should call him to come out" so does this mean your initial conversation to upgrade happened via phone, as opposed to in person?
I do see your signatures from the day of the upgrade in our system. Currently the accounts are under Susan's name, but with you listed as the primary contact--I can certainly get this changed over to your name. There are other things I'd like to do to address the rest of your concerns, and will private message you about those details.
Hi Betsy,
Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
Hello again, Liz,
You can tell I don't know my way around these type things... Anyway, I haven't until today been able to get into my HughesNet account and the forum, that's why I haven't read your personal message until today. Unfortunately, only the first part of the message shows and I can't read the rest of it--is this a security thing? Can you resend the message and I will try my best to get in and read it promptly. Thank you!
Re "calling him to come out," yes that is correct, my first contact with the installer was by phone. My neighbor provided his phone number to me.
Re the signatures, I didn't know I was signing for a new contract; and I don't remember signing anything, but unfortunately that's not unusual for me.
