Hi Betsy,
Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
Hi Betsy,
Thanks for posting and welcome to the community! I appreciate you taking the time to explain the situation in detail. I've edited your post to remove the SANs because, as Gabe mentioned, account numbers are sensitive information, like your phone number and home address, and should not be posted publicly.
I have both SANs you shared, please allow me some time to investigate the accounts and case notes. I will likely send you a private message with an update or additional questions. You can check your private messages by clicking the envelope icon in the top right corner of the community page.
Your patience and understanding are much appreciated.
Hi Betsy,
Thank you for your patience while your case is being investigated. I'm letting our installations group here at corporate know of your experience, and I wanted to clarify something:
You said, "if I wanted it I should call him to come out" so does this mean your initial conversation to upgrade happened via phone, as opposed to in person?
I do see your signatures from the day of the upgrade in our system. Currently the accounts are under Susan's name, but with you listed as the primary contact--I can certainly get this changed over to your name. There are other things I'd like to do to address the rest of your concerns, and will private message you about those details.
Hi Betsy,
Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
Hello again, Liz,
You can tell I don't know my way around these type things... Anyway, I haven't until today been able to get into my HughesNet account and the forum, that's why I haven't read your personal message until today. Unfortunately, only the first part of the message shows and I can't read the rest of it--is this a security thing? Can you resend the message and I will try my best to get in and read it promptly. Thank you!
If you click on the "Subject Title"(Usually the first line of text immediately underneath the authors name) of the personal message, it will open the message in full for you.
Re "calling him to come out," yes that is correct, my first contact with the installer was by phone. My neighbor provided his phone number to me.
Re the signatures, I didn't know I was signing for a new contract; and I don't remember signing anything, but unfortunately that's not unusual for me.
