Forum Discussion
Termination fee for account I didn't know I had
OK, here is my story. My sister Susan Roebuck initiated a contract with HughesNet Feb 13 2013 . She moved away and suspended the contract for 7 months. I then moved to the house where said servic...
Hi Betsy,
Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.
Hi Betsy,
Thank you for your patience while your case is being investigated. I'm letting our installations group here at corporate know of your experience, and I wanted to clarify something:
You said, "if I wanted it I should call him to come out" so does this mean your initial conversation to upgrade happened via phone, as opposed to in person?
I do see your signatures from the day of the upgrade in our system. Currently the accounts are under Susan's name, but with you listed as the primary contact--I can certainly get this changed over to your name. There are other things I'd like to do to address the rest of your concerns, and will private message you about those details.
Re "calling him to come out," yes that is correct, my first contact with the installer was by phone. My neighbor provided his phone number to me.
Re the signatures, I didn't know I was signing for a new contract; and I don't remember signing anything, but unfortunately that's not unusual for me.
