Forum Discussion
The data I have used is inconsistent with what the app and website show as used/available.
I have spent hours with support, each time (3 times this morning) I got disconnected after about 30 minutes of being on the phone. Even after explaining this to each representative, and specifically ...
Are you within the first 20 days of your account subscription?
Nope. About 4 months.
Hm, there goes that theory, then.
I hope that a HN rep on this site can look into this for you and get you some help.
beamsbox,
I see it's your first time here, welcome to the Community and thanks for posting! It seems we have a very interesting case on our hands here, and I'd love to look into it a bit more. Please send me a private message with your account number or a phone number attached to it at this link!
Thanks,
Remy
beamsbox,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
Remy
