Forum Discussion
THIS IS GETTING OUT OF HAND !!!!!
I have a HIGE problem with you guys. First off, I have to call almost EVERY month because you guys never seem to bill me accordingly. Next, why is it a such a big problem for a PAYING customer to rec...
Appreciate the response. I responded in the private message.
Hi rwade12,
Can you double check that the reply was sent? I do not have anything in my inbox.
Thanks
Amanda
- Yes it sent. I resent it and sent another message that asked if you got it after. If you need me to I can post my response here in order for you to receive it.
Hello, just wanted to let you know I am just waiting for the billing system to unlock your account so I can begin troubleshooting. ~Amanda
- I thank you with everything in me.
Hello,
Over the last few days I have not seen anything in your diagnostics indicating that there is a problem. The service appears to be working great but you have exceeded your data. Between a Roku and an Xbox, there was about 63 GB used. Since we've addressed the billing issue and gotten you back online, it would be helpful to know if there is a specific performance issue we need to address.
Thank you
Amanda
