Forum Discussion

rwade12's avatar
rwade12
New Poster
7 years ago

THIS IS GETTING OUT OF HAND !!!!!

I have a HIGE problem with you guys. First off, I have to call almost EVERY month because you guys never seem to bill me accordingly. Next, why is it a such a big problem for a PAYING customer to rec...
needs attention now
Amanda's avatar
Amanda
Moderator

Hi rwade12,

 

Can you double check that the reply was sent? I do not have anything in my inbox.

 

Thanks

Amanda

Amanda's avatar
Amanda
Moderator
7 years ago

Hello, just wanted to let you know I am just waiting for the billing system to unlock your account so I can begin troubleshooting. ~Amanda

  • rwade12's avatar
    rwade12
    New Poster
    7 years ago
    I thank you with everything in me.
    • Amanda's avatar
      Amanda
      Moderator
      7 years ago

      Hello,

       

      Over the last few days I have not seen anything in your diagnostics indicating that there is a problem. The service appears to be working great but you have exceeded your data. Between a Roku and an Xbox, there was about 63 GB used. Since we've addressed the billing issue and gotten you back online, it would be helpful to know if there is a specific performance issue we need to address.

       

      Thank you

      Amanda