Token - Prepaid : .5 GB (9 Available"
Hi,
I am needing to know on the BUY TOKENS SCREEN... at the very bottom I see
| Token - Prepaid : | .5 GB (9 Available) |
Are those tokens free or did I just buy 3 tokens and not know it?
Forum Discussion
They're assuredly tokens that were given by the reps for some reason, whether in anticipation of some testing that was going to be done or even as compensation for an outage or other issue, including something widespread that affected a lot of people.
Two or three years ago there were two widespread, short lived outages for which they compensated people with 3GB of token data for each one. One was in the evening on January 1st (2019 maybe?) and the other was either a few months prior to that or after it. You weren't a customer at that time, but I'm just using those two things as examples of what they sometimes give data tokens for.
It's also possible that there was some type of glitch in the system that has been giving you one each month. The old daily refill legacy plans would get one free token per month, and the system could just have mistakenly given you the same.
Enjoy em. It's the magical digital gift horse. LOL. 😁
Those are free -- EDIT: maybe you were given tokens by the mods at some point? The mods can tell you for sure if it's something that came from them or if you indeed bought tokens.
I had a token left over from when I bought a token a LONGGGGGG time ago and the token had 4.8 gigs left before I ran out of my 20 gigs and today I only had 3.0 gigs left of my token.
I just so happen to log into my acct today with the mindset of buying 1 token to get me to the end of my billing cycle ( 6 days left it says) and I just happened to notice that at the bottom of my screen.
I ran out of my 20 gigs early because I upgraded my OS (Ubuntu) to the next release.
Those system updates sure do eat broadband...
In any case, you can add those tokens to your system by clicking on "Use."
Good morning CWM030,
Thanks for posting and providing a screenshot. Glad to see our community members have already jumped in to provide help. I pulled up your account to check on the token history and while that wasn't available, I instead checked your billing history. Thankfully yours is very consistent so there was nothing that indicated that tokens were purchased, so it does seem that those tokens were free.
-Liz
Good morning CWM030,
Thank you for sharing the screenshot, that is very curious because on a couple tools on my end it shows differently: no service plan data, but your 6.5 GB data tokens are still there. I'm escalating this internally to see what's up with that. I'll post back once I have any news for you.
Your patience and understanding are much appreciated.
Thanks,
Liz
