Forum Discussion

tevansnc's avatar
tevansnc
Freshman
8 years ago

Tokens Missing after Gen5 Install

Good afternoon,    I just had my service updated to Gen5, So far it is great. After the upgrade I lost 15.7GB of tokens that are no longer showing on my account. I looked on system control center, ...
  • Liz's avatar
    Liz
    8 years ago

    Hi tevansnc,

     

    Welcome to the community and thanks for posting! Glad to hear you're enjoying your new Gen 5 service! I did get your PM, please check for my PM reply addressing your concerns.

     

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

You may want to PM a mod to look into this for you.  

  • tevansnc's avatar
    tevansnc
    Freshman
    8 years ago

    Thanks Gabe I will do that. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      YW.  It seems that, for whatever reason, at least for some people, including myself, the tokens one has with Gen4 aren't automatically transferring to Gen5.  I had 21GB of tokens and they didn't follow to my Gen5 service.  I PMed Liz and she added them back for me.   

      • tevansnc's avatar
        tevansnc
        Freshman
        8 years ago

        I had seen your thread about that when I was researching before the install. That prompted me to check right away.  Lol.  PM sent to Liz.  Appreciate the help. This is a great place for help thanks to guys like you gwalk, birddog and others too many to name.  I lurk here often and have learned a ton.