Forum Discussion

tevansnc's avatar
tevansnc
Freshman
8 years ago

Tokens Missing after Gen5 Install

Good afternoon,    I just had my service updated to Gen5, So far it is great. After the upgrade I lost 15.7GB of tokens that are no longer showing on my account. I looked on system control center, ...
  • Liz's avatar
    Liz
    8 years ago

    Hi tevansnc,

     

    Welcome to the community and thanks for posting! Glad to hear you're enjoying your new Gen 5 service! I did get your PM, please check for my PM reply addressing your concerns.

     

maratsade's avatar
maratsade
Distinguished Professor IV
GabeU wrote:

YW.  It seems that, for whatever reason, at least for some people, including myself, the tokens one has with Gen4 aren't automatically transferring to Gen5.  I had 21GB of tokens and they didn't follow to my Gen5 service.  I PMed Liz and she added them back for me.   

I'm scheduled to get the upgrade tomorrow. I'll have to see if my cache of tokens survives the move, and if not, I'll be sending a PM myself.  :smileylol:

Liz's avatar
Liz
Moderator
8 years ago

Hi tevansnc,

 

Welcome to the community and thanks for posting! Glad to hear you're enjoying your new Gen 5 service! I did get your PM, please check for my PM reply addressing your concerns.

 

  • tevansnc's avatar
    tevansnc
    Freshman
    8 years ago

    Thank you Liz !!!!  You are the best.