Forum Discussion

tevansnc's avatar
tevansnc
Freshman
8 years ago

Tokens Missing after Gen5 Install

Good afternoon,    I just had my service updated to Gen5, So far it is great. After the upgrade I lost 15.7GB of tokens that are no longer showing on my account. I looked on system control center, ...
  • Liz's avatar
    Liz
    8 years ago

    Hi tevansnc,

     

    Welcome to the community and thanks for posting! Glad to hear you're enjoying your new Gen 5 service! I did get your PM, please check for my PM reply addressing your concerns.

     

anniebouscal's avatar
anniebouscal
Freshman

Happened to us also. When I called the 3G were put back on. I have not been able to get the Status Meter to work yet so do not know what it looks like, the new graph I find to be a very poor representation of data important to me. 

Liz's avatar
Liz
Moderator
8 years ago

Hi Annie,

 

Thanks for posting. Our engineers are currently working on a new update to the Usage Meter. In the meantime, you should be able to see how many token bytes you have so far in the Support Center. 

 

pipespinner, please check your PMs.