Told wrong information
In March 2019 I used my debit card to with my mother up with your service. I was advised numerous times that my debit card would be removed from the account it was just needed for one time fee. Then ...
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Please do as this is over $1000
Paula,
I went ahead and edited the message for you, and took out the number! I also got a response in regards to the sales call. Unfortunately, we were unable to locate the sales call, as we normally only keep the sales calls up to a year. In this case, the call was over a year and a half ago, and the service has been in use since then. In regards to the bills, HughesNet policy states that you have up to 15 days after the bill is generated to dispute the charges, and we would still need payment for the services regardless. We apologize for the inconvenience, and would recommend speaking with your mother in regards to the past payments. The previous agent you spoke with removed the card on file, so you will not be charged to that previous card going forward.
Thanks,
Remy
