Forum Discussion
Trying to Cancel Service is a Joke
JoshandAlly wrote:
If it does it again I will send back their **bleep**ty equipment
I wouldn't advise doing that. If the equipment is not sent back in the proper manner, as in the equipment return kit they send when your service is cancelled, there's no guarantee you'll be credited for it, and the collections you'd be placed in for refusing to pay for it would not be a pleasant thing.
The following is an alternate number for cancellation... 877-329-1403. You may have better luck getting through, though you'll likely still have a hold time if/when you do.
I tried calling 877-329-1403. After a mere 20 minutes someone sort of came on the phone, I think. I couldn't here them. I asked that they speak up. I was disconnected.
I have tried calling, emailing, I even waited 40 minutes to do a "live chat" at the end of which she said someone would call me back in 2 minutes (this was last month).
How can you cancel when they don't have the staff to answer the phones, their automated phone system simply hangs up when you reach them, and they won't let you cancel any other way? I know it is a trying time, but I am moving on Sunday and I need to know what to do with this equipment. I have had their service for well over 2.5 years so there is no cancellation fee, I just need to know how to cancel.
