Forum Discussion
Trying to cancel service, my emails to Hughesnet go unanswered
I am trying to cancel my service which began on December 13, 2018. I've emailed customer support multiple times and have not gotten a response.
Hi huckleberry707,
Sorry about that, you should have received a reply within 24 hours. Regardless, the only way to cancel an account is to have the account holder call us at 1-866-347-3292 and initiate the cancellation over the phone
Thanks,
Amanda
- Amanda, people work. Also because of lack of follow through from companies and customers it is always best to have all things in writing as back up. Many people have issues that cannot be fixed and should not be held to early termination fees. So we have emailed and will call. But you must acknowledge and respond to emails at all times. Why is their not a simple email address? I followed all prompts and sent email only to have the page come up as not their anymore. Seriously you are a technology business. Unacceptable truly.
