Hello TVS,
Thank you for reaching out to us. I sent a private message to you with the email address you requested. I have confidence that your issue will be resolved by our billing team.
-Damian
Please verify that I understood the address correctly because if I did it does not receive email from a gmail address apparently.
|
TVS,
I see and thank you for providing me with this. I will reach out internally to make sure this is still an active email address to send documentation to.
In the meantime, I can provide any details regarding this payment, as I do have access to your billing information. I can confirm that a payment for $126.75 was made by your credit card on 2/5/2022. The previous month was for $116 on 1/5/2022. The increase in your bill was due to the service upgrade that took place for our customers. Your original plan was the 30GB plan. That plan has now been dissolved and replaced by the 45GB plan. You are paying an increase of roughly $10 for 15GB more a month. You can downgrade or upgrade anytime for a plan that better fits your needs. Proration also appears to be a part of the increase in your monthly bill. You can view this information for yourself by following the instructions here: http://hninfo.us/viewbill. If you want to see a breakdown of your bill, open the bill and click the "Account Charges" link in the bottom left corner. There will be a print-friendly version that you can save as a pdf after you click on the "view" tab.
When it comes to the double charge you see on your bank statement, I would say the "Debit Card Preauth" is exactly as stated. Credit card providers usually put temporary holds on the amount which reduces the available balance for a time. It appears as a double charge when it usually isn't. In my personal experience, pre-authorizations fall off after a period of time and eventually reflect accurately. For an even better explanation, calling your card provider would be worthwhile and provide a better understanding. I'm sure they could explain it much more accurately.
-Damian
