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Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
6 years ago
Solved

Unable to change payment method

I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is: Something went wrong. Please try again, or contact cu...
Liz's avatar
Liz
Moderator
6 years ago
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Hi Geoffrey,

 

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

    • Liz's avatar
      Liz
      Moderator
      6 years ago
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      You're welcome!

       

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Presumably this is to be found under Account Information, but all that is displayed under this topic is: Something went wrong. Please try again, or contact cu...","body@stringLength":"558","rawBody":"
I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:
Something went wrong. Please try again, or contact customer care if you receive this message again
 
Or did I miss some other link?
","kudosSumWeight":0,"postTime":"2019-12-18T11:47:17.041-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2017-03-08T04:25:58.232-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117533_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9652},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"
I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:
Something went wrong. Please try again, or contact customer care if you receive this message again
 
Or did I miss some other link?
"},"Conversation:conversation:117533":{"__typename":"Conversation","id":"conversation:117533","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117533"},"lastPostingActivityTime":"2019-12-18T15:09:40.781-05:00","lastPostTime":"2019-12-18T15:09:40.781-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:117533":{"__typename":"ModerationData","id":"moderation_data:117533","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117533_1":{"__typename":"Revision","id":"revision:117533_1","lastEditTime":"2019-12-18T11:47:17.041-05:00"},"AcceptedSolutionMessage:message:117540":{"__typename":"AcceptedSolutionMessage","id":"message:117540","conversation":{"__ref":"Conversation:conversation:117533"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":117540,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:117533"},"subject":"Re: Unable to change payment method","moderationData":{"__ref":"ModerationData:moderation_data:117540"},"body":"

Hi Geoffrey,

\n\n

 

\n\n

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2019-12-18T13:38:27.072-05:00","lastPublishTime":"2019-12-18T13:38:27.072-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9590},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:117533/message:117540","readOnly":true,"editFrozen":false,"body@stringLength":"267","rawBody":"

Hi Geoffrey,

\n\n

 

\n\n

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

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Liz, thanks. Appears to be just what I needed.

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Liz, thanks. Appears to be just what I needed.

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You're welcome!

\n\n

 

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You're welcome!

\n\n

 

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