Forum Discussion

Geoffrey Leach's avatar
Geoffrey Leach
Sophomore
5 years ago

Unable to change payment method

I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is: Something went wrong. Please try again, or contact cu...
Billing
  • Liz's avatar
    Liz
    5 years ago

    Hi Geoffrey,

     

    Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

Liz's avatar
Liz
Moderator
5 years ago

Hi Geoffrey,

 

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

  • Geoffrey Leach's avatar
    Geoffrey Leach
    Sophomore
    5 years ago

    Liz, thanks. Appears to be just what I needed.

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're welcome!