Forum Discussion

Sophomore

6 years ago

Solved

Unable to change payment method

I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is: Something went wrong. Please try again, or contact cu...

Billing

Geoffrey Leach

Sophomore

6 years ago

Liz, thanks. Appears to be just what I needed.

Liz

Moderator

6 years ago

You're welcome!

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Presumably this is to be found under Account Information, but all that is displayed under this topic is: Something went wrong. Please try again, or contact cu...","body@stringLength":"558","rawBody":"

I need to change my payment method. Presumably this is to be found under Account Information, but all that is displayed under this topic is:

Something went wrong. Please try again, or contact customer care if you receive this message again

Or did I miss some other link?

","kudosSumWeight":0,"postTime":"2019-12-18T11:47:17.041-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2017-03-08T04:25:58.232-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117533_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9652},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:117533":{"__typename":"Conversation","id":"conversation:117533","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117533"},"lastPostingActivityTime":"2019-12-18T15:09:40.781-05:00","lastPostTime":"2019-12-18T15:09:40.781-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:117533":{"__typename":"ModerationData","id":"moderation_data:117533","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117533_1":{"__typename":"Revision","id":"revision:117533_1","lastEditTime":"2019-12-18T11:47:17.041-05:00"},"ForumReplyMessage:message:117543":{"__typename":"ForumReplyMessage","id":"message:117543","conversation":{"__ref":"Conversation:conversation:117533"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":117543,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Unable to change payment method","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:117543"},"parent":{"__ref":"ForumReplyMessage:message:117542"},"body":"

You're welcome!

\n\n

","body@stringLength":"37","rawBody":"

You're welcome!

\n\n

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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"ModerationData:moderation_data:117540":{"__typename":"ModerationData","id":"moderation_data:117540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:117540":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:117540","revisionNum":1,"uid":117540,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:117533"},"conversation":{"__ref":"Conversation:conversation:117533"},"subject":"Re: Unable to change payment method","moderationData":{"__ref":"ModerationData:moderation_data:117540"},"body":"

Hi Geoffrey,

\n\n

Alternatively, you can try the Pay Now link in top right corner. When you try to pay and subsequently have to add payment info, you should be able to check the option to keep the entered payment option for future bills.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2019-12-18T13:38:27.072-05:00","lastPublishTime":"2019-12-18T13:38:27.072-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9590},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:117533/message:117540","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"267","rawBody":"

Hi Geoffrey,

\n\n

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Liz, thanks. Appears to be just what I needed.

","body@stringLength":"53","rawBody":"

Liz, thanks. Appears to be just what I needed.

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