Forum Discussion
Unauthorised charges to bank
When we set up our account it was told the sales person that there was only $1 something in my mom's account and we declined the service a couple times because he wanted to charge more and he changed...
Hello Amanda,
Thank you for reaching out to us concerning this billing issue. I recommend editing your post to remove the phone number as this is a public forum that anyone can access.
Concerning the charge, it looks like the agent credited the account for the initial charges to offset the fee but did not account for taxes which is why you were charged $6.03.
I would be happy to credit the account for $5.03 to make-up for the taxes you were charged.
-Jay
