Underhanded, Misleading and Dishonest
Dear Hughesnet Customer Care, First, it is unbelievable to me that when speaking to a Customer Service Agent that they have no one over them that can take a call that needs more clarification...
Forum Discussion
Okay, I guess I will wait to hear from a Hughesnet Rep then, thanks for your input.
dodds206,
Thanks for reaching out! I see these are your first posts. Welcome to the Community! In regards to our customer service agents, we like to attempt to resolve the issue at hand before escalating a call to a supervisor. All agents should be able to transfer a call to a supervisor, as long as there is one available.
I would like to concur with Gabe's comments as well. All services require a 24 month commitment at the beginning of service. We do not offer a month to month contract. Moving services have no charge for relocation unless there are non-standard practices required to complete the installation at the new location. Outside of that, there is the $99 activation fee Gabe mentioned.
We'd love to help look into your account to see what we can do to help further and notate in regards to the agent who initially spoke with you. However, it seems we are unable to locate your account through your Community profile. Please send a private message to the link attached below with your account number or a phone number tied to the account.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
