Forum Discussion

Thiller's avatar
Thiller
New Member
8 years ago

Unethical customer service

In July 2016 i experienced a terrible marital situation and had to get an order for protection and move and in process of a divorce. I am loving in a friends basement with my 2 children and on long te...
  • Liz's avatar
    8 years ago

    Good morning Thiller,

     

    I see you're new here, so welcome to the community! I'm so sorry to hear of your troubles, thank you for posting so that we can assist you. Normally, when a customer requests a service suspension, the customer is informed at that point that their service will automatically reactivate once the suspension period is up, this is why we don't e-mail or call customers to tell them their service has been reactivated.

     

    Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.