Forum Discussion
Unethical Practices When Cancelling Account
I need to speak to someone in corporate about an issue. I have been on the phone with customer support for an hour with no resolution. The issue is I moved to another state in November. I had HughesN...
Hi Amanda,
Thank you so much for your patience and understanding. We've sent this up to management for investigation and I'll ensure that you're not hit with the unreturned equipment fees.
Feel free to post back if you have additional concerns.
Hello Hoyden71,
This is part of the standard termination protocol, you have nothing to worry about. In addressing your concerns, closing everything on your account out, and making sure you weren't charged an Unreturned Equipment Fee, there was a lot of finangling done on our side. I have set it in our system that we've received your equipment so no UEF for you.
I do apologize for causing you alarm, we've taken care of your UEF.
Good morning Hoyden71,
Welcome to the community and thank you for posting. We take these concerns seriously so I've pulled up your account and will investigate further for you. I'll post back once I have any updates or additional questions.
Your patience and understanding are much appreciated.
Thank you for looking into the matter. I look forward to hearing back from you.
Amanda
Hi Amanda,
Thank you so much for your patience and understanding. We've sent this up to management for investigation and I'll ensure that you're not hit with the unreturned equipment fees.
Feel free to post back if you have additional concerns.
Thank you for all your help with this matter and for taking care of the equipment charges.
Have a great day and thank you again,
Amanda
