Forum Discussion

Hoyden71's avatar
Hoyden71
Freshman
8 years ago

Unethical Practices When Cancelling Account

I need to speak to someone in corporate about an issue. I have been on the phone with customer support for an hour with no resolution. The issue is I moved to another state in November. I had HughesN...
account cancellation
account suspension
equipment return
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    8 years ago

    Hi Amanda,

     

    Thank you so much for your patience and understanding. We've sent this up to management for investigation and I'll ensure that you're not hit with the unreturned equipment fees.

     

    Feel free to post back if you have additional concerns.

     

  • Liz's avatar
    Liz
    8 years ago

    Hello Hoyden71,

     

    This is part of the standard termination protocol, you have nothing to worry about. In addressing your concerns, closing everything on your account out, and making sure you weren't charged an Unreturned Equipment Fee, there was a lot of finangling done on our side. I have set it in our system that we've received your equipment so no UEF for you. 

     

    I do apologize for causing you alarm, we've taken care of your UEF. 

     

Hoyden71's avatar
Hoyden71
Freshman

This matter is still not taken care of. I recieved an email from UPS this morning that I have a delivery coming to my old address. The shipment was placed yesterday the 28th???

 

Order Accepted time:    Tue 03/28/2017 at 22:19 GMT
 
Placement Time: Tue 03/28/2017 at 22:19 GMT
 
 
Destination Address:
 
 
 
 
Delivery time: Thu 03/30/2017 at 23:00 CDT
 
Your flight plan is as follows:
 
 
 
 
Inventory Items:
Item #  Rev Designator Description Serial#    Lot#  Init. Rsv.  Ship.      Status
                                                    Qty   Qty   Qty
--------------------------------------------------------------------------------
1039604 0              KIT,                         1     1     1         shipped   
-0002                  HT1000,                                                      
                       LEASE                                                        
                       RETURN                                                       
 
 
 
 
Shipment Dimensions and Content:
Qty L    xW    xH         Weight      Content Type     Shipping Bill
--------------------------------------------------------------------------------
1   11.0 x12.0 x13.0  in  2.0     lb  Inventory Items  1Z7AF3880332485746       
 
 
Total Pieces: 1
Total Weight: 2.0   

 

Liz's avatar
Liz
Moderator
8 years ago

Hello Hoyden71,

 

This is part of the standard termination protocol, you have nothing to worry about. In addressing your concerns, closing everything on your account out, and making sure you weren't charged an Unreturned Equipment Fee, there was a lot of finangling done on our side. I have set it in our system that we've received your equipment so no UEF for you. 

 

I do apologize for causing you alarm, we've taken care of your UEF. 

 

  • Hoyden71's avatar
    Hoyden71
    Freshman
    8 years ago

    Thank you!