Forum Discussion
Unethical Practices When Cancelling Account
I need to speak to someone in corporate about an issue. I have been on the phone with customer support for an hour with no resolution. The issue is I moved to another state in November. I had HughesN...
Hi Amanda,
Thank you so much for your patience and understanding. We've sent this up to management for investigation and I'll ensure that you're not hit with the unreturned equipment fees.
Feel free to post back if you have additional concerns.
Hello Hoyden71,
This is part of the standard termination protocol, you have nothing to worry about. In addressing your concerns, closing everything on your account out, and making sure you weren't charged an Unreturned Equipment Fee, there was a lot of finangling done on our side. I have set it in our system that we've received your equipment so no UEF for you.
I do apologize for causing you alarm, we've taken care of your UEF.
This matter is still not taken care of. I recieved an email from UPS this morning that I have a delivery coming to my old address. The shipment was placed yesterday the 28th???
Order Accepted time: Tue 03/28/2017 at 22:19 GMTPlacement Time: Tue 03/28/2017 at 22:19 GMT
Destination Address:
Delivery time: Thu 03/30/2017 at 23:00 CDT
Your flight plan is as follows:
Inventory Items:
Item # Rev Designator Description Serial# Lot# Init. Rsv. Ship. Status
Qty Qty Qty
--------------------------------------------------------------------------------
1039604 0 KIT, 1 1 1 shipped
-0002 HT1000,
LEASE
RETURN
Shipment Dimensions and Content:
Qty L xW xH Weight Content Type Shipping Bill
--------------------------------------------------------------------------------
1 11.0 x12.0 x13.0 in 2.0 lb Inventory Items 1Z7AF3880332485746
Total Pieces: 1
Total Weight: 2.0
Hello Hoyden71,
This is part of the standard termination protocol, you have nothing to worry about. In addressing your concerns, closing everything on your account out, and making sure you weren't charged an Unreturned Equipment Fee, there was a lot of finangling done on our side. I have set it in our system that we've received your equipment so no UEF for you.
I do apologize for causing you alarm, we've taken care of your UEF.
Thank you!
