Forum Discussion
Unethical Treatment When Cancelling Account
I need to speak to someone who can help me. I was a business account with Hughesnet and after getting fed up with the horrible customer service and the (oh well what are you going to do attitude), I w...
Hello Ryan,
I appreciate you reaching out to us here and sincerely apologize for your experience. We take things like this very seriously and will investigate this interaction. I have located your account, will begin looking into this immediately, as well as find an agreeable resolution for you regarding the cancellation of your account. Your patience is appreciated.
Thank you,
Amanda
Any updates?
The reps are on M-F from approximately 8AM to 5PM EST, so you won't hear anything from Amanda until at least tomorrow. It may also take a little longer than normal due to this Community, and the reps who monitor it, being primarily for residential account holders.
Rest assured, though. She'll reply when she has some information for you.
Ryan,
I've downloaded the recent calls and listened to a couple but did not hear any statement like this from the agent. This is in regard to the agent you spoke with yesterday 5/28 around 2:45PM EST?
Hi Ryan,
We did not hear back from you with the information requested and it has been quite some time. When you do have the opportunity to followup, please send me a private message.
Thank you
Amanda
