Unknown Primary Account Holder
I am trying to cancel the service for my mom and dad and there is someone listed on the account as the primary account holder, the one who setup the account initially. That person is not known by an...
Forum Discussion
The only way to cancel, unfortunately, is by phone, but the reps here may be able to help with some information for that endeavor. They're on M-F from approximately 9AM to 6PM EST, and they usually reply within a working day.
Thanks, I have been on the phone with them and the only way I got the name of the primary was by escalating to a supervisor. Back on the phone tomorrow. My brother is unable to login with his credentials. Something isn't sitting right with any of this.
pauledbates , What a thorny situation; I hope you'll get it resolved quickly. But don't give up on this site yet. The reps here may be able to assist in some way, even if they can't directly cancel your account. Don't give up on them; wait to see what they have to say.
