Forum Discussion
Unreturned equipment fee
Last fall (2018) we had problems with our connection. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem. I thought this had...
Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!
It's unlikely due to it being so far outside the return window, but maybe.
The reps will be back tomorrow, though with them likely being short staffed due to the holiday week it may take them longer than normal to reply. They'll be able to tell you for sure.
That's understandable. It's always busy around the holidays. Considering how long it has been, I don't think a few days delay will matter in the grand scheme of things.
