Forum Discussion
Unreturned equipment fee
Last fall (2018) we had problems with our connection. Tech support traced the trouble to a faulty modem and sent a replacement as well as a box/label to return the original modem. I thought this had...
Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!
Hi Chelliance,
I see it's your first post here, so welcome to the community! Glad you found us, please private message me your SAN or the associated phone number so I can see what we can do for you.
Your cooperation, patience, and understanding are much appreciated.
The information has been sent via PM.
Got it, Chelliance! I've replied in PM to address your concerns, please check your messages. Thank you!
I have received your message. I will follow the instructions outlined therein. Thank you for your help in working towards a swift resolution. Please pass on my holiday wishes to the entire support team. I know how thankless the job can be. Have a very Merry Christmas!
