Forum Discussion

genejohn2147's avatar
genejohn2147
Sophomore
5 years ago

Upgrade 10 to 20 Gb

I have been trying to upgrade from 10 to 20 Gb for several days. HughesNet software will not accept the request, I get an error message. Any suggestions?
Liz's avatar
Liz
Moderator
5 years ago

Good morning genejohn2147, 

 

  I'm glad you found the community, thank you for posting. I've located your account and am already investigating this for you. Once I have an update I'll post back.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

  • genejohn2147's avatar
    genejohn2147
    Sophomore
    5 years ago

    Thank you, I just tried to access my cart and still get the same error

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Good morning genejohn2147,

       

      Thank you for this update, yes our engineers are still investigating this error you're seeing. Once I have an update from them for you, I'll let you know.

       

        Your patience and understanding are much appreciated.

       

      Thanks,

      Liz