Forum Discussion

genejohn2147's avatar
genejohn2147
Sophomore
5 years ago

Upgrade 10 to 20 Gb

I have been trying to upgrade from 10 to 20 Gb for several days. HughesNet software will not accept the request, I get an error message. Any suggestions?
Liz's avatar
Liz
Moderator

Good morning genejohn2147, 

 

  I'm glad you found the community, thank you for posting. I've located your account and am already investigating this for you. Once I have an update I'll post back.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

 

genejohn2147's avatar
genejohn2147
Sophomore
5 years ago

Thank you, I just tried to access my cart and still get the same error

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning genejohn2147,

     

    Thank you for this update, yes our engineers are still investigating this error you're seeing. Once I have an update from them for you, I'll let you know.

     

      Your patience and understanding are much appreciated.

     

    Thanks,

    Liz