Forum Discussion
upgrade problems
I recently received a phone call from sales about upgrading to Gen 5. I agreed to the upgrade. But instead of upgrading my account, a new account was started. So, when I received my bill for this mon...
Hi Lori,
Welcome back to the community, thank you for reaching out, I'm sorry to hear this is happening. I helped you last time you had this issue and had your accounts separated, so I definitely want to get to the bottom of this. Let me investigate further for you and I'll send you a private message once I have any updates or questions.
Your patience and understanding are much appreciated.
