Upgraded & having acct. issues
Admin-1/3/18 I upgraded to Gen 5. I was told I would receive modem in 4-7 days. I was given the price for 20gb $59.99 plus 9.99 equipment, and that price would be for 6 months, and then it would go up...
Forum Discussion
The reps are very busy as of late, so to make sure that they see your post I will go ahead and tag them. It can take them a day or two to reply, so please hang in there.
Edit: The reps are on M-F from approximately 8AM to 5PM EST, so it's very likely that they will not answer until at least Monday. Sorry about the delay. :(
I still haven't received a follow up call like the phone rep promised. Still no gen 5 modem has arrived. It was ordered Jan. 3rd. I know the reps in the community are busy. I understand that.
Hi kristiesue36,
I'm glad you found the community, thank you for posting. We can certainly look into this for you. We'll post back once we have any news or additional questions for you.
Your patience and understanding are much appreciated.
- Thanks, Liz. I appreciate it! Hopefully you saw my first post sent last Thursday (1/10/18) that explains everything. I would just like everything resolved at once, from finding my new modem with UPS, to being able to use Gen 5, being charged the price I was told the first time for 6 months, and then the next 6 months is supposed to be the same amount that Ive been paying since I first signed up, finding out if it is one year contract as both teps stated, or a two year contract as my plan confirmation from Hughesnet stated. And, then be credited as the second rep said for not being able to use the Gen 5.
Also, I don't know what the upload speed is supposed to be, but my upload is 0.65 and often gets stuck...where it takes forever, netflix wont stream in standard or high def with full data alotment.
Thx for your help in resolving this for me.
