Great, thanks for the screenshot, Lea! Just to confirm, at 7:14 am today, before you disconnected the modem, you only used 37 MB. Then when you reconnected the modem and checked the Status Meter again, it still said 37 MB used as shown above in your screenshot?
Now we can try connecting JUST your computer to the HughesNet modem. Do not connect your router, as we do not want additional devices on your network using data. With your computer connected directly to the modem, please take note of the time when you connected the computer and take a new screenshot of your Status Meter. Use your computer as you normally would and keep track of what you do (Streaming video? Facebook? Checking email? Offline work?). To help us better evaluate your usage, it would be best to have at least an hour of usage logged. We'll update your data token allowance to perform this troubleshooting without needing to stop short. After you're done using the computer, please take another screenshot of your Status Meter so we can see how much data was used during that single computer session.
We really appreciate you working with us to help us address your concerns, thank you. Looking forward to hearing back from you.
-Liz
