We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.

Lea,With all the other hoops you are being asked to jump through it would be interesting to check when Windows Update has been checking for updates the next few days. Start, All Programs, Windows update will show you the last time windows checked by time and date. That doesn't mean it made the update at that time since it is on the BITS download system which only downloads when nothing else is going on, pauses if there is, and resumes the next time the pc is on. Defender, which should be off since you have McAfee, and a few other windows programs update the same way.What home page do you use in your browser?A few of the news channels you mentioned checking as well as the Hughes home page have way too many large changing pictures and little videos running on them these days for limited broadband.Even the home page of Microsoft Bing has far too many images. If you leave any of these open in a tab while looking at others or nothing there is a lot of usage. A search engine page that is very plain and mostly text is the way to go. They are getting hard to find as Google Search is adding more junk all the time. What email program do you use? Some of them check for new mail every 15 minutes but some almost instantly whenever they are open. Send yourself an email and see how long it takes to arrive back in your inbox with the program open.McAffee should have a History Log and/or a Performance graph that will show you everytime something tries to come through it. You will be amazed at the activity that goes on in the background.It should tell you each event and when it happened. If you have some of the common malware trying to gain access it may block it but there will be activity ( usage) every few seconds. Actor PID is a typical one. You can look it up on the web and see how much trouble it has been for many folks that are completely unaware it is trying to mess with their computer.We all think nothing has changed in the way we browse and use our computers but the sites we browse have become more and more cluttered every year and the size and frequency of updates to windows and other software we have installed has become ridiculous, at least in my opinion.Ron

I also wanted to mentioned that I can't agree that my data is refilling right. It did last night, but the night before the data gods blessed me with an extra 10%. Not complaining about that, but when the data gods giveth that means they can also taketh away.

Lea are you using Facebook? Their videos play all by themselves and use all sorts of data ... I know that won't make the math make sense but I had an issue with that .... there's a way to stop them from playing automatically now!

Hi Lea,Thank you for updating us so far. You mentioned that you unplugged the LAN cable with 22% of your data allowance left. So overnight your modem was left isolated until you plugged back in the morning and found the same amount, 22%. This tells us that no data was used and eliminates the modem as a source of unidentified data usage.I don't know why your data reset up to 82%, but look on the bright side, you were given more data than expected! As Staci mentioned, Facebook does have autoplaying videos in their timeline feature, which can use more data than you expect. In addition to that, keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebookor adjusting your Netflix playback quality to SD:https://help.netflix.com/en/node/87To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes communityrecommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:supportcenter.myhughesnet.comAnother community member has also shared a list of things you might not have thought to check that uses data, so we highly suggest checking it out here: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-commonFeel free to let us know if you need additional assistance, we're happy to help.Thanks,Liz

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless

Usage depleted overnight. All updates set during free time.

178 Replies

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Lea
12 years ago

This is what my glasswire graph looked like while I was not using the internet. Maybe someone can help me with what it means.
Ron4
12 years ago
Lea,
Not a one time fix, but not every time you turn on your computer either.. It is amazing what a complete shutdown will do sometimes for electronic equipment..
You might also try cleaning out your cache, cookies, history, etc. on your computer and shutting it down completely as well, once in a while. That won't fix your runaway data consumption but it will make your computer run better. There are arguments for and against defragging hard drives but that will sometimes make them run like new.
It's funny how they used to say you didn't even need to reboot the old XP operating system, but a reboot and/or complete shutdown once in a while did wonders for it.
We have even had luck bringing laptops with black screens back to life by removing the AC power, removing the battery, holding the start button in to completely drain the system of any charge, and simply putting them back together.
The theory doesn't matter. It is what works that counts.
Nothing ventured, nothing gained! It beats waiting and watching your meter nose dive, in my opinion.
Which modem are you using?
Lea
12 years ago
HN9000
Lea
12 years ago
This reply was created from a merged topic originally titled Data drain continues.

I have had trouble with my data draining. I installed the glasswire program that shows my usage. I had to use a restore token last night again. This morning I had 50%, which should equal 250 MB. My Glasswire program says 116.7 MB incoming and 9.5 outgoing. The total is 126.2 MB. The chart began at 12:00 am and the time now is 5:03 pm. And today when no one was home my data drained. I do not have updates set. I manually update. I had this problem a few weeks and then suddenly everything was fine. It has started again. I had to use a token to post this. The token should have reset me to 50% but it reset to 100%. Nothing makes sense.
Liz
Moderator
12 years ago
Hi Lea,

Please follow these steps to help us investigate further.

Please take care in cropping out your SAN while taking the screenshots.

We look forward to hearing back so we can address your concerns.

Thanks,
Liz
Lea
12 years ago
How do I take a screen shot? The status meter above does not look like mine.
Ron4
12 years ago
Charles McCool explained to you 4 weeks ago in this thread that the old "Use Meters" leaked data and that you should install the latest one.
Did you do that?
You can take a screen shot by holding down Ctrl-Alt-Print Screen. This puts the image in the clipboard. Then you must open it in a photo editor and crop the image down to the size of the meter. Then save it as a .jpg and send it.
Much simpler to go to Accessories in the start menu and use the "Snippet tool" which is self explained.
Ron
Liz
Moderator
12 years ago
Good morning Lea,

Here's a guide to help you take screenshots: http://www.take-a-screenshot.org/

Also, as Ron suggested, you should download and install the latest status meter from here: supportcenter.myhughesnet.com

Let us know if you have additional questions, we look forward to hearing back from you.

Thanks,
Liz
Lea
12 years ago
I disconnected this morning at 7:14 and reconnected at 1:14 this afternoon. There was no change. I'm having trouble uploadinging my screenshot. I'll figure it out and try again later, so that you can see my meter.
Lea
12 years ago

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Usage depleted overnight. All updates set during free time.

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