Forum Discussion
Very disappointed
Thank you for reaching out to us and I am sorry to hear this. I apologize for the miscommunication as it sounds like you may have not been informed clearly about data management or satellite internet functionality when signing up. I also apologize on behalf of the agent you spoke with if their response felt rude. It sounds like they may have been trying to say that you have not used all the tips and tricks available to manage your data allotment and have more efficient streaming which I can help you with, if you would like. First I would like to run diagnostics on your account to see what is causing this issue and rule out any other possible causes for these issues. Please private message me the phone number associated with your account so I can locate you in the system. You can send a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 or clicking my name and then "message" . Damian
