Finally the info.
In the past I could go to either the "old" SC:
OR the new Gen4 SC:
And click on the "view/pay without login" button
That would in either instance open the following window:
Entering my SAN, capcha info and selecting "make a payment" option yielded the following:
Answering the security question brought me to the following:
Because of past billing issues it was resolved that I have invoice billing and no "saved payment" method on file. That means that their is NO possibility of misunderstandings or errors/mistakes.
Even though I have invoice billing I still enjoy paying my bill online and I pay my bill early every month by using the "Advance Payment" option.
This has worked well for that last 10+ years.
(I use the e-Check option)
Entering the above information then brought the following screen:
I would then authorize the payment by clicking a "collect now" button and get the following conformation screen:
At that point I could then login and see that the payment did indeed "take" by noting that my former $0.00 balance now reflects a $89.99 credit balance:
Everybody was happy, Hughes got paid (early) and I was assured of no errors.
The situation changed however with the SC/Community "update".
Going to the revamped SC:
Clicking on the "view/pay without login" gives a popup:
Entering the info brings us to:
Account balance at the time would have been $0.00
Please note that there is no "Advance Payment" option.
Entering my desired early payment amount produces the following error:
I was able to make this months payment by going through the old SC.
