Hi Gwalk, thanks.
I guess the connection was reset error is no longer an issue?
I will take your last screenshot of the "Your payment cannot be more than the current balance" message, and send that up, explaining that you got that message when you tried to click pay now despite having a zero balance.
As I understood from our billing expert, if you have a zero balance (not positive or negative), you can enter the amount you wish to pay in advance, and click the Pay Now button. The next page would then have an option to confirm this is an advance payment.
I haven't seen this myself, so I'm trying to reproduce this new process or at least get a screenshot of what is expected when doing an advance payment now.
Thanks,
Liz
