Forum Discussion
View/Pay Bill without log another victim of SC upgrade
It seems that the view/pay without log is another victim of the latest upgrade.
I choose to pay my bill early in the form of a direct debit as a "advance payment".
It seems that this is no longer an option.
I did go to the old customercare.myhughesnet.com and was able to do it from there.
I can't say that this latest upgrade was a step forward.
Thanks Liz,
Mine was definitely at zero the first time through.
- Gotcha, and I just tried it on a test account and I got the same message. Hoping to get clarification on this from billing. Either way, the option to pay in advance still exists, I'm just trying to figure that out. haha
- Hi Gwalk,
I've escalated this to our devs last week to ensure the advance payment option is still there in the new Support Center. It's on the to-do list. I know there are some bigger ticket items on their list they want to address first. I'll let you know once I have any new news to share on their progress.
-Liz - Thanks Liz
Hi Liz,
FYI, still unable to make an advanced payment under "view without login"
- Hi Gwalk,
Thanks for this update, I let the project manager know. I'm hoping to get a list of all the concerns we brought up in a meeting last month as well as their statuses. I'll post back once I have any news to share.
Thanks,
Liz - Baby steps... after more explaining and hammering into their heads as to what we want, the folks above will try to bring back the advance payment option. We're shooting to re-add it in our next update at the end of the month, but if it doesn't make the cut, then we'll have to wait for another update.
Thank you again for writing out the process you used and providing screenshots, it really helped! I'll keep you posted.
-Liz - Thanks Liz.
Hello Liz,
FYI: The advance payment option is still unavailable when using the View/Pay without log in option on the myAccount page:
http://my.hughesnet.com/myaccount
The following error occurs:
That option is only available through the old Customer Care page:
http://customercare.myhughesnet.com/
Please note that my account balance is zero prior to making the advanced payment.
After successfully making the payment I can log in on the myAccount page and verify that the advance payment was properly applied:
- OK thanks for letting me know. If they did roll out an update recently, I'll check with the devs and see if the advance payment option is on the list for the next one.
-Liz
